Open Source Help Desk List

Asset Tracker
Create multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins.

BATTS
Open source help desk software, designed for use from a Linux/Unix command line. Includes a full featured email interface for customers.

BugTracker.NET
BugTracker.NET is an open source, web based bug or issue tracker written using ASP.NET, C#, and Microsoft SQL Server/MSDE. Includes a screen capture utility that allows you to capture a screenshot, annotate it, and post it, with just a few clicks.

Bugzilla
A Perl based software bug tracking system which can also be used for help desk support. Used by the Mozilla Foundation, creators of FireFox.

DITrack
Software bug and ticket system designed to use Subversion as it’s backend database. Currently there is only a command line interface.

Double Choco Latte
A GNU Enterprise package that handles both call tracking and project management. It can be displayed inside of a phpGroupWare installation or be used stand-alone.

Eventum
An open source help desk software package from the creators of the MySQL database. PHP based and of course uses MySQL for it’s database.

Help Desk Lite
Very simple help desk software package for basic issue tracking. It provides two major functions, service ticket tracking and operator assignment.

Help Desk Reloaded
A PHP based help desk software system. Key features include trouble ticket prioritization, multiple customer support technicians, and search.

Helpdesk Issue Manager
Open source helpdesk software tool. Runs on PHP and PostgreSQL.

IssueTrackerProduct
Zope issue tracker which also handles software bugs. The primary focus is on email communication and request tracking and management.

itracker
Java based open source help desk application with an emphasis on modularity. It’s also provides i18n support.

JTrac
A Java based open source issue tracking system.

Liberum Help Desk
Web based help desk software package written in ASP and VBScript. Microsoft SQL Server or Access is required. Automatic case routing, email updates, and reporting.

MailManager
Email management software optimized for handling large volumes of support email.

Mantis
A PHP software bug tracking and issue tracking system.

One or Zero
Open source help desk software package optimized for task oriented help desks.

OpenHelpDesk
The purpose of the “openhelpdesk” project is, to provide an IT helpdesk solution. IT inventory can be tracked, and problems/requests from users can be managed. OpenHelpdesk features Voice, Video and “Powerfully Simple” searching.

OpenPsa
A full project system where the help desk component is just one aspect. Automatically integrates with Midgard CMS.

OS Ticket
OS Ticket is a lightweight ticking system designed to be easy to setup and use. It’s written mostly in PHP.

OTRS
A trouble ticket system to track telephone calls and e-mails. Designed to allow your support, sales, pre-sales, billing, internal IT, and helpdesk to operate in one system. OTRS is open sourced under the GPL and is written in Perl.

phpBugTracker
A web-based software bug tracker. The design focuses on separating the presentation, application, and database layers making customization easier.

Request Tracker
RT is an open source ticket tracking tool. It’s primary interface is email with a web back end for administrators. RT has been under development since 1996.

Roundup
A simple issue tracking system with command line, web and email interfaces. Also includes many other modules such as todo lists and sales lead tracking.

Savane
Savane is a Web-based Libre Software hosting system. It includes issue tracking, project member management by roles and individual account maintenance. The issue tracking handles bugs, tasks, support, news and documentation management.

Sinergia
Sinergia is a open source framework for creating customized help desk applications written in C# .NET 3.0. It provides a base on which you can develop your own web based help desk solution.

Subissue
Uses the Subversion version control system to store issues within your software code repository. Uses the subversion client, but a web based interface is in progress.

SugarCRM Open Source
The open source version of it’s commercial counterpart. Mostly a CRM system, but it can also handle light help desk duties.

Trac
Minimalistic web based project management and bug tracking tool. Trac also includes wiki functionality. Written in Python.

Trouble Ticket Express
Web based CGI help desk system. Both MySQL and Microsoft SQL Server supported.

ZenTrack
Zentrack is a help desk, bug tracking, and project management system.

ZwikiTracker
Every ticket in this system is a wiki page. Must integrate with a Zwiki to function.

Compiled By http://www.opensourcehelpdesklist.com/

Vista’s image-based install is great for hackers

Users hoping for pirated copies of Vole’s latest operating system Vista might find themselves downloading some heavy duty malware.In an interview with APC Magazine, a Volish technology specialist John Pritchard said that the installation process and the ease with which administrators can pre-install software into a Vista install DVD could be to blame.Pritchard said that pirated copies of Vista could easily come with malware preinstalled.

Vista’s installation process does not use an ‘installer’ and the install DVD is actually a preinstalled copy of Windows that simply gets decompressed onto a PC. Pritchard said that the DVDs installs a Windows Imaging (.WIM) file, which is basically the operating system folders wrapped up in an image file.

While users might think they are doing an install, what they are actually doing is grabbing the install.wim and executing that as an upgrade or clean install. Pritchard admitted that this meant that there was a bigger risk for malware to be injected into pirated Vista install DVDs.

The only way around this is to not have pirated DVDs and to know where you got your disk from, he said.

The pirates could easily have installed malware into the install files of Windows XP, but they didn’t.

L’INQ
APC Magazine

iPhone specs leak!

SOME SPECS are leaking about the Apple iPhone. If you don’t want to watch the video here, you can read the short spec list below.First it will be carrier independent and ‘small as sh*t’. It will have 2 batteries, one for the phone, one for the MP3 side, a slide out keyboard and a partial touch screen. It will be coming in two variants 4 and 8 gig for $249 and $449.

So, for all your fashion slave needs, look to Apple in January. If you want something that you will not be mocked for by people who did not drop out of art school, get one of these.

By theinquirer

The U.S. Air Force, Anti-Gravitation & UFO’s

by Dr. Pierre Gurin

(Specially written for Lumires Dans La Nuit and for Flying Saucer Review.) (Translated from author’s original text by Gordon Creighton.)

[Literally within less than a week after I had jotted down my revised thoughts on Roswell and Colonel Philip Corso (see Editorial), I was amazed to receive the following astonishing document from FSR’s old friend and ally, Dr. Pierre Gurin, one of France’s most distinguished astronomers, for many years actively engaged at the Pic du Midi Observatory in the Pyrenees and at the famous Institut d’ Astrophysique de Paris. In view of his eminence in his profession and his great knowledge and experience, I would suggest that we take very careful note of what Dr. Gurin now has to say. Dr. Gurin tells me that the article is appearing not only in Lumires Dans La Nuit, but also on the French Internet, and he has expressed the hope that FSR may be able to get my translation of it onto the English-language Internet too. G.C.]

As we all know, “Area 51” (otherwise called Groom Lake, in Nevada) is the most famous of the ultra-secret military bases of the United States.

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Download of the Day: i-Sound WMA MP3 Recorder (Windows)

http://www.abyssmedia.com/

Screenshot
Long time ago, in pre-digital era, we have only one, but really universal method to record any sound we ever can hear, named tape-recorder. The method was quite dumb, but very reliable: after pushing Record button it has recorded really *anything*. And what we have now, with our cool-almighty-smart-digital computers? Have you software, which can with record equal success: you voice; sound from internet-radio you are listening; your lovely song from film you have seen on DVD or through TV-tuner; full sounds from game you are playing now; and so on? No? So, do you want to have such cool software? Do you want to have software helping you to digitize your old good LPs and tape cassettes? Do you want to have this software being cheap, small, fast and reliable? If you’ve answered “yes” to any of the question, you would necessarily love i-Sound WMA MP3 Recorder!

In fact, the best of i-Sound Recorder you can receive on needs to record sound with questionable quality: the software has very serious possibilities of filtering on low and high frequences. The former would help you make more celar the sound recorded from simple home microphone; the latter is a must when you are digitizing you old LPs. Moreover, for microphone recoring the software has lovely option of “Voice activation”, and on LP digitizing auto-dividing tracks on silence can be very helpful.

Meteorite may have seeded life

EDMONTONA meteorite stored at the University of Alberta may contain important clues about how life began on Earth. NASA researchers say the Tagish Lake meteorite has been found to contain organic compounds that formed in the distant reaches of space as the solar system was being born. The findings were revealed in a paper published by the researchers in the journal Science. The scientists say compounds such as those found in the meteorite may have been responsible for seeding the earth with the building blocks of life. While such compounds have been found in space debris before, scientists thought they had been picked up after the meteorite entered the atmosphere. But powerful nanotechnology instruments at the Johnson Space Center in Texas helped prove the compounds in the Tagish Lake material had formed in space. The meteorite is particularly important because it was collected almost immediately after it fell on the Yukon in January 2000 and has been preserved in its frozen state in Edmonton ever since.

Canadian Press

Hawking’s future is Serenity not Star Trek

By Stan Beer,

As far as Hawking is concerned, planet earth one way or another will meet its destruction. The way forward, however, is not to go boldly forth and meet alien civilizations a la Star Trek.
In Hawking’s future, humans will become space pioneers who tame and inhabit suitable planets outside our solar system, much like the Firefly series which features a team of space rebels aboard the space ship Serenity who make a living trading contraband between the outer colonies of a loosely knit federation of planets.

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No iPods for North Korea!

To punish Kim Jong Il for testing nuclear missiles, the Bush administration wants to keep iPods out of the hands of the North Korean leader and his supporters. On June 19, 2000, the U.S. eased economic sanctions against North Korea to improve relations and to encourage North Korea to refrain from missile testing. On Oct. 9 this year, in response to a North Korean missile test, President Bush said, “The North Korean regime remains one of the world’s leading proliferator[s] of missile technology, including transfers to Iran and Syria.

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7 Business Lessons From 007

Whatever images you conjure upon hearing those immortal words–world’s most dashing spy, ladies man with a license to kill, secret agent man with the best gadgets–the phrase “successful product” probably doesn’t come to mind.

But that’s exactly what it is. Since 1952, when Ian Fleming published the first Bond book, the British spy has been the focus of novels, the occasional obscure radio and TV production, a few ‘unofficial’ feature films, and 21 movies produced by EON Productions, spearheaded by Barbara Broccoli, who took over the business after her father, Albert (“Cubby”), passed away in 1996. And while Bond may be pure entertainment and a pop icon to most, at the risk of sucking all the joy out of one of Hollywood’s most enduring adventure heroes, he’s no different than Goodyear snow tires or Folgers coffee: Bond is a brand.

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