Before you contact us, be sure to answer the following:

• Look over what you are doing again and be sure you didn't miss a step or are doing something wrong. We can all be a bit inattentive at times.
• If that doesn't work, take a look at our help file, it may already contain the answer to your question. Many people have "How To" questions, which can be already found there.
• If you don't find your answer there, visit our download page. You will find the newest version of our product there. If a serious bug has been found in our program and the new version is not ready yet, we will be happy to do a "hot fix" for it.
• If you still have a problem, contact technical support.

If ask for technical support or report bugs, please kindly tell us some information about product version, windows version etc.