{"id":24,"date":"2006-12-04T20:01:45","date_gmt":"2006-12-05T01:01:45","guid":{"rendered":"https:\/\/alltomp3.com\/blog\/?p=24"},"modified":"2006-12-04T20:01:45","modified_gmt":"2006-12-05T01:01:45","slug":"open-source-help-desk-list","status":"publish","type":"post","link":"https:\/\/alltomp3.com\/blog\/open-source-help-desk-list\/","title":{"rendered":"Open Source Help Desk List"},"content":{"rendered":"<div id=\"allto-3110572789\" class=\"allto-before-content allto-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6315172793941578\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-6315172793941578\" \ndata-ad-slot=\"3577474644\" \ndata-ad-format=\"autorelaxed\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><p><a href=\"http:\/\/asset-tracker.sourceforge.net\/\">Asset Tracker<\/a><br \/>\nCreate multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins.<\/p>\n<p><a href=\"http:\/\/www.xisp.net\/batts\/\">BATTS<\/a><br \/>\nOpen source help desk software, designed for use from a Linux\/Unix command line. Includes a full featured email interface for customers.<\/p>\n<p><a href=\"http:\/\/www.ifdefined.com\/bugtrackernet.html\">BugTracker.NET<\/a><br \/>\nBugTracker.NET is an open source, web based bug or issue tracker written using ASP.NET, C#, and Microsoft SQL Server\/MSDE. Includes a screen capture utility that allows you to capture a screenshot, annotate it, and post it, with just a few clicks.<\/p>\n<p><a href=\"http:\/\/www.bugzilla.org\/\">Bugzilla<\/a><br \/>\nA Perl based software bug tracking system which can also be used for help desk support. Used by the Mozilla Foundation, creators of FireFox.<\/p>\n<p><a href=\"http:\/\/www.ditrack.org\/\">DITrack<\/a><br \/>\nSoftware bug and ticket system designed to use Subversion as it&#8217;s backend database. Currently there is only a command line interface.<\/p>\n<p><a href=\"http:\/\/dcl.sourceforge.net\/\">Double Choco Latte<\/a><br \/>\nA GNU Enterprise package that handles both call tracking and project management. It can be displayed inside of a phpGroupWare installation or be used stand-alone.<\/p>\n<p><a href=\"http:\/\/eventum.mysql.org\/wiki\/index.php\/Main_Page\">Eventum<\/a><br \/>\nAn open source help desk software package from the creators of the MySQL database. PHP based and of course uses MySQL for it&#8217;s database.<\/p>\n<p><a href=\"http:\/\/www.helpdesklite.com\/\">Help Desk Lite<\/a><br \/>\nVery simple help desk software package for basic issue tracking. It provides two major functions, service ticket tracking and operator assignment.<\/p>\n<p><a href=\"http:\/\/www.helpdeskreloaded.com\/\">Help Desk Reloaded<\/a><br \/>\nA PHP based help desk software system. Key features include trouble ticket prioritization, multiple customer support technicians, and search.<\/p>\n<p><a href=\"http:\/\/helpdesk.centralmanclc.com\/\">Helpdesk Issue Manager<\/a><br \/>\nOpen source helpdesk software tool. Runs on PHP and PostgreSQL.<\/p>\n<p><a href=\"http:\/\/www.issuetrackerproduct.com\/\">IssueTrackerProduct<\/a><br \/>\nZope issue tracker which also handles software bugs. The primary focus is on email communication and request tracking and management.<\/p>\n<p><a href=\"http:\/\/www.itracker.org\/\">itracker<\/a><br \/>\nJava based open source help desk application with an emphasis on modularity. It&#8217;s also provides i18n support.<\/p>\n<p><a href=\"http:\/\/jtrac.info\/\">JTrac<\/a><br \/>\nA Java based open source issue tracking system.<\/p>\n<p><a href=\"http:\/\/www.liberum.org\/\">Liberum Help Desk<\/a><br \/>\nWeb based help desk software package written in ASP and VBScript. Microsoft SQL Server or Access is required. Automatic case routing, email updates, and reporting.<\/p>\n<p><a href=\"http:\/\/www.logicalware.org\/\">MailManager<\/a><br \/>\nEmail management software optimized for handling large volumes of support email.<\/p>\n<p><a href=\"http:\/\/www.mantisbugtracker.com\/\">Mantis<\/a><br \/>\nA PHP software bug tracking and issue tracking system.<\/p>\n<p><a href=\"http:\/\/www.oneorzero.com\/\">One or Zero<\/a><br \/>\nOpen source help desk software package optimized for task oriented help desks.<\/p>\n<p align=\"left\"><a href=\"http:\/\/www.openhelpdesk.org\/\">OpenHelpDesk<\/a><br \/>\nThe purpose of the &#8220;openhelpdesk&#8221; project is, to provide an IT helpdesk solution. IT inventory can be tracked, and problems\/requests from users can be managed. OpenHelpdesk features Voice, Video and &#8220;Powerfully Simple&#8221; searching.<\/p>\n<p><a href=\"http:\/\/www.openpsa.org\/openpsa\/support.html\">OpenPsa<\/a><br \/>\nA full project system where the help desk component is just one aspect. Automatically integrates with Midgard CMS.<\/p>\n<p><a href=\"http:\/\/www.osticket.com\/\">OS Ticket<\/a><br \/>\nOS Ticket is a lightweight ticking system designed to be easy to setup and use. It&#8217;s written mostly in PHP.<\/p>\n<p><a href=\"http:\/\/otrs.org\/\">OTRS<\/a><br \/>\nA trouble ticket system to track telephone calls and e-mails. Designed to allow your support, sales, pre-sales, billing, internal IT, and helpdesk to operate in one system. OTRS is open sourced under the GPL and is written in Perl.<\/p>\n<p><a href=\"http:\/\/phpbt.sourceforge.net\/\">phpBugTracker<\/a><br \/>\nA web-based software bug tracker. The design focuses on separating the presentation, application, and database layers making customization easier.<\/p>\n<p><a href=\"http:\/\/www.bestpractical.com\/rt\/\">Request Tracker<\/a><br \/>\nRT is an open source ticket tracking tool. It&#8217;s primary interface is email with a web back end for administrators. RT has been under development since 1996.<\/p>\n<p><a href=\"http:\/\/roundup.sourceforge.net\/\">Roundup<\/a><br \/>\nA simple issue tracking system with command line, web and email interfaces. Also includes many other modules such as todo lists and sales lead tracking.<\/p>\n<p><a href=\"https:\/\/gna.org\/projects\/savane\">Savane<\/a><br \/>\nSavane is a Web-based Libre Software hosting system. It includes issue tracking, project member management by roles and individual account maintenance. The issue tracking handles bugs, tasks, support, news and documentation management.<\/p>\n<p><a href=\"http:\/\/sinergia.sourceforge.net\/\">Sinergia<\/a><br \/>\nSinergia is a open source framework for creating customized help desk applications written in C# .NET 3.0. It provides a base on which you can develop your own web based help desk solution.<\/p>\n<p><a href=\"http:\/\/subissue.tigris.org\/\">Subissue<\/a><br \/>\nUses the Subversion version control system to store issues within your software code repository. Uses the subversion client, but a web based interface is in progress.<\/p>\n<p><a href=\"http:\/\/www.sugarforge.org\/content\/open-source\/sugar-open-source.php\">SugarCRM Open Source<\/a><br \/>\nThe open source version of it&#8217;s commercial counterpart. Mostly a CRM system, but it can also handle light help desk duties.<\/p>\n<p><a href=\"http:\/\/trac.edgewall.com\/\">Trac<\/a><br \/>\nMinimalistic web based project management and bug tracking tool. Trac also includes wiki functionality. Written in Python.<\/p>\n<p><a href=\"http:\/\/www.troubleticketexpress.com\/\">Trouble Ticket Express<\/a><br \/>\nWeb based CGI help desk system. Both MySQL and Microsoft SQL Server supported.<\/p>\n<p><a href=\"http:\/\/www.zentrack.net\/\">ZenTrack<\/a><br \/>\nZentrack is a help desk, bug tracking, and project management system.<\/p>\n<p><a href=\"http:\/\/zwiki.org\/ZwikiTracker\">ZwikiTracker<\/a><br \/>\nEvery ticket in this system is a wiki page. Must integrate with a Zwiki to function.<\/p>\n<p>Compiled By <a href=\"http:\/\/www.opensourcehelpdesklist.com\/\">http:\/\/www.opensourcehelpdesklist.com\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Asset Tracker Create multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins. BATTS Open source help desk software, designed&#8230;<\/p>\n<p class=\"continue-reading\"><a class=\"more-link\" href=\"https:\/\/alltomp3.com\/blog\/open-source-help-desk-list\/\">Continue reading<i class=\"fa fa-caret-right\"><\/i><\/a><\/p>\n","protected":false},"author":305293,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/posts\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/users\/305293"}],"replies":[{"embeddable":true,"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":0,"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/posts\/24\/revisions"}],"wp:attachment":[{"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/media?parent=24"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/categories?post=24"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alltomp3.com\/blog\/wp-json\/wp\/v2\/tags?post=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}